Helima guide

Frequently asked questions

Find answers to frequently asked questions about the Academy, courses, purchasing works and special orders here.

Payment How are payment and order tracking handled?

The final amount and available payment methods are shown clearly before you place the order. After payment, your receipt and learning access are saved in your account.

Artworks and gallery Are the works provided with a certificate of authenticity?

yes Original works and limited editions are delivered with a certificate of authenticity, technical specifications, maintenance manual and appropriate packaging.

Commission What is the process of ordering exclusive work?

After receiving the reference image and the proposed dimensions, the possibility of implementation, timing and cost estimation are checked. The start of implementation is after the approval of the plan and contract.

Events How to choose the right level of the course?

On the page of each level course, prerequisites and achievements are written. If you are in doubt between the two levels, consult the Academy before registering.

Courses How accessible are the educational packages?

The access period is included on the page of each package and will be calculated from the time of completing the order. Purchased lessons are available in the user account.

Academy How is admission to the academy done?

Complete the admission form with the learning objective and some practice examples. The academy team will contact you after checking for advice and suggesting the right route.